My file upload isn’t working. What do I do?

Written by popadmin on . Posted in

Our Submit an Order for will accept up to 3 files combining to a max 50 megs in size. For anything larger than that you can bring in your files or send it to us using an online file transfer service. Two sites that you can use for free on an occasional basis are:

www.yousendit.com

www.dropbox.com

Please do not send any large files to us via email. Anything more than 5 to 10 megs will bog down our email and prevent any other emails from coming through until your is downloaded.

If you are trying unsucessfully to upload files and they are smaller than 50 megs there are a few things to keep in mind:

  • The only file types that are allowed through the file upload are: jpg jpeg png gif mp3 mov avi wmv midi mid pdf doc docx xls xlsx ppt pptx txt rtf zip rar ico css xml swf. All other types are blocked.
  • If the spinning wheel on your computer times out and doesn’t complete the file upload you may have a 15 minute session timer on your computer. If your internet connection or computer can’t upload in that time you may need to send us the files in another manor.

 

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